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Thanks to all of the library patrons participating in The New York Public Library’s Library HotSpot program, designed for patrons without home internet.

There are currently no new hotspots available for additional participants, as NYPL has already lent 100% of the devices obtained for this pilot program. If you have already borrowed a hotspot and need help, please visit the branch where you borrowed the device, or call 917-ASK-NYPL (917-275-6975).

When your hotspot expires, please return it to any NYPL library branch, and complete a short survey. Your survey responses will help us learn from this program as we plan future projects to help every New Yorker create, learn and access information in the digital age.
Need Help?

What should I do if I need help?

If you need help connecting the Library HotSpot to the Internet for the first time, or if you experience any other technical difficulties, please go to your local NYPL library for help or call Ask NYPL at 917-275-6975.
Duration

How long can I keep the device?

The device and service can be borrowed for up to 1 year. Service expires on the date listed on the front of the hotspot box.

Cost

How much does it cost?

The program is absolutely FREE. There are no fees for the device or service. If the device is lost or not returned, the fine is $100, and your library card will be blocked until the device is returned or the fine is paid.

Major support for the Library's HotSpot Program is provided by Google; the Knight News Challenge, an initiative of the John S. and James L. Knight Foundation; Open Society Foundations; and Robin Hood Foundation.